Refund and cancellation policy

Last updated: 19 October 2026. This policy covers Clackr Premium purchases.

Cancellation

Premium does not renew automatically, so there is nothing to cancel. Your Premium stays active until the end date shown on your account page and then ends on its own. No further payment is ever taken unless you buy again.

Refunds

Premium is a digital service that starts as soon as the payment is confirmed, so purchases are generally not refundable. We will refund you in full when:

• you were charged more than once for the same purchase;
• money was taken but Premium was not added to your account; or
• a fault on our side stopped Premium from working and we could not fix it.

Email hello@clackr.in within 7 days of the payment with your username and the Razorpay payment reference from your receipt. Approved refunds are sent to the original payment method within 5 to 7 working days; your bank may take longer to show them.

Failed or pending payments

If a payment fails but money left your account, Razorpay and your bank normally return it automatically within 5 to 7 working days. If a payment is still processing, Premium is added automatically once it completes. Contact us if neither happens.

Delivery

Premium is delivered online to your Clackr account. Nothing is shipped.